The COVID-19 pandemic has laid bare the significant challenges that exist throughout Canada’s approach to senior care. In this research, we explore the accounts of forty-four informal caregivers (Anglophone and Francophone) of older adults aging-in-place in New Brunswick with a view to understanding their challenges in providing care. Interviews were conducted between 2016 and March 2020, when the lockdown came into effect in New Brunswick. The participants’ most common complaint was the health/home care system itself, which they described as disjointed, opaque, and confusing. Drawing on authentic extracts in both English and French, we detail the challenges they faced, the strategies they used to cope, and their suggestions for change to policy and practice.