Office Productivity in Computerized Settings: The Role of Machine Statistics, Performance Feedback and Job Experience

Authors

  • John B. Chalykoff University of New Brunswick, Canada
  • Nitin Nohria Harvard Business School, U.S.A

Abstract

This paper develops and tests a model of the determinants of productivity in twenty computerized offices of the Internal Revenue Service. The results suggest first, that management's focus on machine monitoring statistics is misguided; second, that performance feedback has a significant effect on productivity; and third, that job experience plays a central role in productivity even in entry-level positions.

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Published

1998-11-01

How to Cite

Chalykoff, J. B., & Nohria, N. (1998). Office Productivity in Computerized Settings: The Role of Machine Statistics, Performance Feedback and Job Experience. Journal of Comparative International Management, 1(1). Retrieved from https://journals.lib.unb.ca/index.php/JCIM/article/view/475

Issue

Vol. 1 No. 1 (1998)

Section

RESEARCH ARTICLES

License

Papers accepted become the copyright of the journal, unless otherwise specifically agreed.