TQM and HRM: An Integrated Approach to Organizational Success
In the past, most managers considered total quality management (TQM) philosophy very different from human resource management (HRM) philosophy because TQM focused on incremental improvements from the bottom up, whereas the HRM functions were based on a top-down approach in the organization’s hierarchy. Their understanding of the word “TQM” not only depended on process management but also on managing the process itself as in statistical process control (SPC). Therefore, the very few managers who did pay attention to quality implemented it on the floor-level of HRM activities where the core functions of the organizations were performed. The emerging thinking of HRM, however, is that TQM complements HRM functions and provides long-term competitive advantages to organizations. Supporting these ideas, this paper reflects on the past, examines the present, and proposes an integrated framework for organizations’ overall success.
Ahmad, S. and Schroeder, G.R. (2003). The impact of human resource management practices on operational performance: recognizing country and industry differences, Journal of Operations Management, 21, 19-43.
Andersen, A. (1998). Best Practises: Building your Business with Customer-Focused Solutions, New York: Simon & Schuster.
Asif, M., Awan, U., Khan, M, & Ahman, N. (2013). A model for total quality management in higher education. Quality & Quantity, 47, 1883-1904.
Barclay, C. A. (1993). Quality Strategies and TQM Policies: Empirical Evidence. Management International Review, 33(1), 87-98.
Bendix, R. (1956). Work and Authority in Industry. New York: Wiley.
Berle, A., Means, G. (1932). The Modern Corporation and Private Property. New York: Macmillan.
Blackburn, R. (1993). Total Quality and Human Resources Management: Lessons Learned from Baldrige Award-Winning Companies. The Academy of Management Executive, 7(3), 49-66.
Boselie, P., Wiele, T. V. (2002). Employee perceptions of HRM and TQM, and the effect on satisfaction and intention to leave. Managing Service Quality, 12(3), 165-172.
Cardy, R. L., Dobbins, G. H., & Carson, K. P. (1995). TQM and HRM: Improving Performance Appraisal Research, Theory, and Practice. Canadian Journal of Administrative Sciences.
Ciccolo, J. H., Baum, C. F. (1985). Changes in the Balance Sheet of the U.S. Manufacturing Sector. In Friedman, B. M. (Ed.) Corporate Capital Structures in the United States. Chicago: University of Chicago Press.
Crosby, P. (1979). Quality is Free: The Art of Making Quality Certain, New York: McGraw-Hill.
Crosby, P. (1984). Quality without Tears: The Art of Hassle Free Management. New York: McGraw-Hill.
Daft, R. L. (1998). Organization Theory and Design. Ohio: South-Western College Publishing.
De Feo, J. A., (2017). Juran’s Quality Handbook: The Complete Guide to Performance Excellence, 7th ed., New York: McGraw-Hill Education.
Donate, M. J., Ruiz-Monterrubo, E., de Pablo, J. D. S., & Pena, I. (2020). Total Quality Management and High-Performance Work Systems for Social Capital Development, Journal of Intellectual Capital, 21(1), 87-114.
Evans, J. R. & Lindsay, W. M. (2002). Quality and Competitive Advantage: The Management and Control of Quality. South-Western, Thomson Learning.
Feigenbaum, A. V. (1951). Total Quality Control. New York: McGraw-Hill.
Harry, M., (2000). Six Sigma: The Breakthrough Management Strategy Revolutionizing the World’s Top Corporations, Concordville, Pa: Soundview Executive Book.
Ishikawa, K. (1985). What is Total Quality Control? The Japanese Way, Translated by David J. Lu, Englewood Cliffs, New Jersey: Prentice-Hall.
Izvercian, M., Radu, A., Ivascu L,. & Areleam, B. (2014). Impact of Human Resources and Total Quality Management on the Enterprise. Procedia: Social and Behavioral Science, 27-33.
Jayashree, M., & Faisal, A. M. (2017). Development of a conceptual model for implementation of Total Quality Management (TQM) and Human Resource Management (HRM): A Literature Survey. International Journal of Applied Business and Economic Research, 15(21), 205-213.
Juran, J. M., (1951). Quality-Control Handbook, New York: MacGraw-Hill.
Kannan, R. V., & Tan, K.C. (2004). Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance. Omega, 33(2), 153-162.
Lazonick, W., O’Sullivan, M. (1997). Maximising Shareholder Value: A New Ideology for Corporate Governance. In O’Sullivan (Ed.), Corporate Governance and Sustainable Prosperity (pp. 11-36). London: Palgrave.
Leonard, D., McAdam, R. (2003). An Evaluative Framework for TQM Dynamics in Organizations. International Journal of Operations & Production Management 23(6), 652-677.
Lofthouse, T. (1999). The Taguchi loss function, Work Study, 48(6), 218-223.
McShane, S.L. (1998). Employee Involvement and Quality Management. Organizational Behaviour, Toronto: McGraw-Hill.
Michelli, J. A. (2019). Training the Talented, the Ritz-Carlton Way. Retrieved from: https://www.amanet.org/articles/training-the-talented-the-ritz-carlton-way/.
Miller, A. (1998). Strategic Management. New York: Irwin McGraw-Hill.
Neave, H. R. (1987). Deming’s 14 points for management: Framework for success, The Statistician, 36(5), 561-570.
Nightingale, D. V. (1982). Workplace Democracy: An Inquiry Into Employee Participation in Canadian Work Organizations. Toronto: University of Toronto Press.
Obaidat, B., Tawalbeh, H. F., & Massadeh, R. (2018). The Relationship between Human Resource Management (HRM) and Total Quality Management (TQM) Practices and Competitive Advantages. Modern Applied Sciences, 12(11), 17-34.
O’Sullivan, M. (2000). Contests for Corporate Control: Corporate Governance and Economic Performance in the United States and Germany. Oxford: Oxford University Press.
Pfeffer, J. (1998). Seven practices of successful organizations. California Management Review, 40(2), 96-124.
Pfeffer, J., Cialdini, R. B., Hanna, B. & Knopoff, K. (1998). Faith in Supervision and the Self-Enhancement Bias: Two Psychological Reasons Why Managers Don't Empower Workers, Basic and Applied Social Psychology, 20(4), 313-321.
Randeniya, R., Baggaley, N., Rahim, M. A. (1995). Total Quality Management: The Need to Uncouple Empowerment. Total Quality Management, 6(3), 215-220.
Rudman, R. (2004). Available at: http://www.humanresources.co.nz/articles/2001-01-06_people_management.pdf.
Salim, Abu, Sundarakani, B., & Lasrado, F. (2019). The relationship between TQM Practices and Organizational Innovation Outcomes: Moderating & Mediating Role of Slack, The TQM Journal, 31(6), 874-907.
Short, P. J., Rahim, M. A. (1995). Total Quality Management in Hospitals. Total Quality Management, 6(3), 256.
Sf.indymedia.org. (2002, January 7). The Green Party, Greens Urge Investigation of Bush & Enron Ties [press release]. Retrieved from: https://www.indybay.org/newsitems/2002/01/07/1134641.php
Sunny Fresh. (2004) Available at: http://www.sunnyfreshfoods.com/new/spicola.html.
Taylor, F. (1911). The Principles of Scientific Management. New York: Harper and Row.
Thompson, A., Peteraf, M., Gamble, J., & Strickland, A. (2015). Crafting and Executing Strategy: The Quest for Competitive Advantage, New York: McGraw Hill.
U.S. Congress (1999). Economic Report of the President. Retrieved from: https://www.govinfo.gov/app/details/ERP-1999
Yukl, Gary. (1994). Leadership in Organizations. Englewood Cliffs: Prentice Hall.
How to Cite
Papers accepted become the copyright of the journal, unless otherwise specifically agreed.